Description
Code 92s are sent when merchandise is returned due to overstock or a recall. An overstock is when Walmart couldn't sell product, therefore, it's being returned to you. Your supplier agreement should define your liability about overstocks.
How to Prevent Valid Code 92s
Code 92s would only be triggered when there was a recall or overstock on your items. Refer to your supplier agreement for details on your liability for overstocks and recalls.
Can it be Disputed?
Code 92s can sometimes be disputed through APDP or the Returns Center, but often you will need to contact your buyer if you feel like you've received code 92 in error.
How to Dispute Invalid Code 92s
Code 92 disputes often necessitate a conversation with your buyer to discuss the circumstances of the recall or overstock.
If you're going to dispute a code 92 and don't want to go through your buyer, where you submit the dispute depends on where it came from. In either case, Walmart's expectation is that the code 92 will be disputed along with any associated fees on the same claim (codes 44, 60, 120).
Returns from location 9462:
When the return deduction is issued from Walmart location 9462, this indicates that it is a Returns Center claim.
Returns Center claims have a dedicated dispute process, which Walmart outlines here.
In summary, to dispute these deductions you must:
Download and review the backup details and documentation from APIS.
Fill out the Defective Merchandise, Handling Fee, and RTV Freight Claim Form with the claim number, invoice date, amount you are disputing, and the reason for the dispute.
Include the backup details and documentation for each claim.
Submit your claim by creating a case with Partner Support and selecting Returns > Returns Chargebacks > Defective Merchandise, Handling, and RTV Freight Expense Claims. You must include the documentation and forms mentioned above for your claim to be reviewed.
Other returns:
If the location is something other than 9462, then use the Accounts Payable Dispute Portal to submit your dispute. Be sure to include all claim lines together when disputing (i.e. - 92, 60, 44, 120)
If the APDP dispute is rejected, you can escalate to your buyer, especially if the code 92 deduction violates your supplier agreement.