When is a deduction ready to dispute?

When disputing a deduction, remember that you are essentially going to court to prove why the deduction was invalid and should be paid back. Just like in court, you need to present sufficient evidence to prove your case.

For any given deduction code (i.e. - 22, 24, 25, etc.), there are certain types of documents that can help prove why you should be repaid. Deductions Navigator highlights the most common types of proof documentation that are required for each deduction code.

When viewing the documents attached to a deduction, certain document types are marked as recommended.

If a document that is recommended is not currently associated with the deduction, an alert will be displayed.

When all recommended proof documentation is attached and selected for a deduction, you will see a notification that the deduction is ready to dispute. Fire away!

Dispute Readiness

From the Deductions List, you can quickly filter to see only deductions that are Ready to Dispute, or those that are not Ready to Dispute. Click the "Dispute Readiness" button, then select "Ready" or "Not Ready."

Below is a list of dispute codes with recommended document attachments:

Code	Collect recommended documents	Prepaid recommended documents	Other recommended documents
10 - Price Difference as Documented			Supplier Agreement, Invoice, Claim
11 - Pricing Overcharge			Invoice, Claim
12 - Invoice Incorrectly Extended			Invoice, Claim
13 - Substitution Overcharge	Bill of Lading	Proof of delivery	Invoice, Claim
14 - Short/Damaged - Trailer Seal Intact	Bill of Lading	Proof of delivery	Claim
15 - Pallets/Shrink-Wrapped Short/Damaged	Bill of Lading	Proof of delivery	Claim
20 - Concealed Damage	Bill of Lading	Proof of delivery	Claim
21 - Concealed Shortages	Bill of Lading	Proof of delivery	Claim
22 - Goods Billed Not Shipped	Bill of Lading	Proof of delivery	Invoice, claim
24 - Carton Shortage, Freight Bill Signed Short	Bill of Lading	Proof of delivery	Claim
25 - No Merchandise Received for Invoice	Bill of Lading	Proof of delivery	Invoice, claim
28 - Carton Damage - Freight Bill Signed Damaged	Bill of Lading	Proof of delivery	Claim
44 - Freight on Returned Merchandise			Supplier Agreement, Claim
54 - Warehouse Allowance			Supplier Agreement, Invoice, Claim
55 - New Location Allowance			Supplier Agreement, Invoice, Claim
57 - Quantity Discount			Supplier Agreement, Invoice, Claim
59 - Defective Merchandise Allowance			Supplier Agreement, Invoice, Claim
60 - Handling Charge As Documented			Supplier Agreement, Claim
92 - Merchandise Return - Overstock/Recall			Supplier Agreement, Claim
94 - Merchandise Return - Defective Merchandise			Supplier Agreement, Claim

File Size and Type Restrictions:

Per the APDP documentation, allowed file types are JPG, JPEG, PDF, DOC, TIF, EML, MSG, XLSX, and XLS.

An overall attachment size maximum per dispute case is not specified, but the limit per attached file is 20 MB.

Things to remember:

A deduction can still be disputed even if a recommended document is not available. SupplyPike's recommendations are based on the most commonly required documents for disputing a given deduction code. In some scenarios you might not need everything that is recommended, and there could also occasionally be additional documentation needed.
Recommendations are based on the file tag that is assigned to the document. They do not consider the content of the specific file itself. Content of the file must be sufficient to prove the deduction was invalid (i.e. - if a document is tagged as a Proof of Delivery but is not stamped by the DC/store, it will still likely lead to a rejected dispute).
Be sure the checkbox next to each recommended document is checked in order for the document to be sent with the dispute