Deductions Navigator identifies deductions that have been paid back by analyzing check lines related to the deducted invoice. When a deduction has been paid back, that deduction's status will be updated to Paid.
What does Paid mean?
In simple terms, a deduction is Paid when a positive paid amount related to the deducted invoice and reason code lands on a Walmart check line. You can verify this by viewing the check lines related to the invoice.
For the example below, $75.60 was deducted on 6/11/2021 for reason code 22, and then the full $75.60 was repaid for the code 22 on 6/17/2021
How do Paid deductions appear in Deductions Navigator?
SupplyPike considers Paid as a primary status, meaning that if a deduction has been paid back, then Paid supersedes the dispute status of that deduction. On the dashboard, this means that a single deduction will only appear in one status column (i.e. - a deduction with an Approved dispute that has also been paid back will only display in the Paid column).
If you'd like to see all deductions grouped by their Dispute Status only, regardless of if they've been paid or not, simply use the Separate Paid Amount toggle on the Deductions by Status graph. This will remove the paid column and distribute those paid deductions into the other columns based on their dispute status.
Even though Paid supersedes any dispute status in the rolled up views in the app, you can still easily see the underlying dispute status on the Deductions List page, Deduction Details page, and by exporting the raw data from the Deductions List page.
How do disputes and paybacks relate?
The most common scenario is that a deduction is received and disputed, the dispute is approved, and then the deduction is paid back. With this scenario the deduction in Deductions Navigator will show the dispute status as Approved, with the overall deduction status being Paid.
Occasionally, Walmart will repay a deduction even though it has never been disputed, or before a dispute is Approved. In this scenario the deduction in Deductions Navigator will show the dispute status as Not Disputed (or the current dispute status) with a separate flag identifying the deduction as Paid. These deductions will also be moved the the Archived tab and are no longer disputable.
How can I filter for Paid deductions?
To see all deductions that have been paid, make sure you're viewing either the Archived or All Deductions tab on the Deductions List page. Under More Filters is an option for Paid Status. This filter can be used on its own to see anything that has been paid, or in conjunction with the Dispute Status filter (i.e. - show me all deductions that are Not Disputed, but were paid back/overturned by Walmart without a dispute).
What if Deductions Navigator miscalculates a payback?
In 99% of scenarios deductions are clearly paid back on checks. Very occasionally a deduction could have been paid back, but the way it presents on check lines does not clearly match with a deduction. SupplyPike takes a conservative approach to marking deductions as Paid because once something is marked as Paid it is less likely that you might review it.
For scenarios where our system was unable to automatically match a payback to a deduction, you have the ability to manually mark the deduction as Paid.
First, click the 3 dots in the upper righthand corner of the Deduction Detail view and choose Edit Paid Amount.
Then, simply enter the amount that was paid back and the date that payment happened. The new Paid status and amount will be reflected throughout Deductions Navigator.
