When researching shortage deductions, Walmart's own receiving data can be a useful piece of information. Deductions Navigator pulls warehouse-level inventory receipt data from the Decision Support app in Retail Link and displays the relevant counts on shipping-related deductions.
What is Walmart's receiving data?
For every item on a purchase order, the warehouse inventory received will show the quantity that the Walmart warehouse says they received for that item on the purchase order.
It's important to remember that this is Walmart's information, and that this quantity does not always reflect reality. It is common for this data to incorrectly indicate a shortage even though the shipment was delivered in full. It is also common for the data to correctly show that a shipment was delivered in full even when a shortage deduction was taken.
How to use receiving data when disputing shortages
Deductions Navigator provides this data as a reference for shipping-related deductions (claim codes 13 - 30). On an individual deduction detail page, received quantities are compared to invoiced quantities for each claim line.
When the data works in your favor (meaning that Walmart's receiving data shows that all deducted items were actually received in full), we recommend using this as proof when disputing the shortage. Many suppliers have even seen success submitting disputes for shortages with this type of proof documentation when a shipping document is not available.
To make this easy, a pdf version of the receiving data is provided on each deduction. This report displays receiving data for all purchase order lines and highlights those lines that Walmart has deducted for being received short. Be sure to select the checkbox next to this document if you want to include it with a dispute.
