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How to dispute OTIF fines

Krista Nicewarner avatar
Written by Krista Nicewarner
Updated yesterday

First, ensure you are disputing at the optimal time to get OTIF fines waived.

To determine what to dispute, you have two options:

  • Option 1: Start with the SupplyPike OTIF app’s Possible Invalid Charges that have been identified on your Dashboard page.

  • Option 2: Start with your own selected POs to dispute.

Option 1: Use Possible Invalid Fines identified in the SupplyPike OTIF app to dispute

To view potential invalid charges in the SupplyPike OTIF app:

  1. Open the OTIF Dashboard page.

  2. Select the month or months you wish to dispute using the Date Range filter.

  1. Review the Summary section and determine if you have any invalid charges for any OTIF metric.

  2. If one of the scenarios presents invalid charges you wish to dispute, click on the Possible Invalid Fines number.

  3. This will take you to the Orders tab with the POs automatically filtered to the list of POs that make up that invalid charge.

Select POs to Dispute

  1. Click the top checkbox to check all POs.

  2. Click on Dispute POs.

Send the Dispute

On the Create WMT Stores Dispute screen, add a custom comment if applicable, add any additional attachments if needed, then click Submit Dispute to send the dispute to Walmart.

The last step is to send a fine reversal email request to your Walmart resource. Skip to the bottom of the article for further information and example email templates.

Option 2: Choose which POs to dispute in the SupplyPike OTIF app

If you have identified a scenario to dispute yourself, follow these steps to create a dispute document from the SupplyPike OTIF app to send to Walmart and dispute.

  1. Go to the Orders tab at the top of the app.

  2. Select the month you wish to dispute in the Date Range filter.

  3. Select the metric tab you wish to dispute.

  4. Apply any applicable filters to narrow down the POs to the ones you wish to dispute.

  5. Click the top checkbox to check all POs or check the individual POs you wish to dispute using the check boxes next to each PO.

  6. Click on Dispute POs.

  7. On the Create WMT Stores Dispute screen, add a custom comment if applicable, add any additional attachments if needed, then click Submit Dispute to send the dispute to Walmart.

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