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How to dispute using OTIF Radar
How to dispute using OTIF Radar
Krista Nicewarner avatar
Written by Krista Nicewarner
Updated over a week ago

First, ensure you are disputing at the optimal time to get OTIF fines waived.

To determine what to dispute, you have two options:

  • Option 1: Start with OTIF Radar’s Possible Invalid Charges that have been identified on your Dashboard page.

  • Option 2: Start with your own selected POs to dispute.

Option 1: Use Possible Invalid Charges identified in OTIF Radar to dispute

To view potential invalid charges in OTIF Radar:

  1. Open the OTIF Dashboard page.

  2. Using the Date Range filter, select the month you wish to dispute.

  3. Review the Invalid Fines Summary and determine if you have any invalid charges for any OTIF metric.

  4. If one of the scenarios presents invalid charges you wish to dispute, click on View These POs.

This will take you to the Purchase Orders page with the POs automatically filtered to the list of POs that make up that invalid charge.

Select POs to Dispute

  1. Click the top checkbox to check all POs.

  2. Click on Create Dispute Documents.

Download Dispute Documents

In the OTIF Dispute Documents screen, check all additional Data Sources you wish to include in your dispute. It is recommended to include them all for the OTIF Radar identified invalid charge scenarios.

Finally, click on Download Dispute Documents, which will download an Excel file with a summary of the dispute, the selected POs, and additional data sources included on separate tabs.

The last step is to send a fine reversal email request to your Walmart resource. Skip to the bottom of the article for further information and example email templates.

Option 2: Use your own selected POs in OTIF Radar to dispute

If you have identified a scenario to dispute yourself, follow these steps to create a dispute document from OTIF Radar to send to Walmart and dispute.

  1. Go to the Purchase Orders tab at the top of the app.

  2. Select the month you wish to dispute in the Date Range filter.

  3. Select the metric tab you wish to dispute.

  4. Apply any filters that you wish to in order to narrow down the POs to ones you wish to dispute.

  5. Click the top checkbox to check all POs or check the individual POs you wish to dispute using the left check boxes next to each PO.

  6. Click on Create Dispute Documents.

  7. In the OTIF Dispute Documents screen, check all additional Data Sources you wish to include in your dispute.

  8. Finally, click on Download Dispute Documents, which will download an Excel file with a summary of the dispute, the selected POs, and additional data sources included on separate tabs.

  9. After creating your email, you should send the fine reversal request to your Walmart resource(s).

Send Fine Reversal Request to your Walmart Resource(s)

Now that you have your Excel file downloaded, write an email with your request to reverse your OTIF charges. Attach the Dispute Documents Excel file along with any additional backup evidence you have.

Consider these tips related to the process of disputing when sending your request to waive fines.

Finally, send this request to your buyer, replenishment manager, and/or supplier solutions manager.

_________________________________

Email Templates for OTIF Radar Invalid Fine scenarios

Consider using the following templates for disputing OTIF fines from the following invalid fine scenarios.

After creating your email, you should send the fine reversal request to your Walmart resource(s).

Dispute Email Example #1: Prepaid On Time - Lack of DC Appointment Availability

We are requesting upcoming OTIF fines to be waived for [month] in the amount of [$amount] due to lack of appointment availability at Walmart DCs.

All of the attached POs have prepaid on-time compliance issues but were early or late due to the lack of appointment availability at Walmart DCs.

We could not schedule the delivery appointment in the MABD window because one was not available, and we followed the prescribed process to schedule it later, and submit a callback request to move the appointment into the window.

Attached are the affected POs that make up this charge, and the related callback requests submitted in Appointment Scheduler 2.0 on these POs.

We are asking for this fine to be waived before it is issued.

Dispute Email Example #2: In Full - Shipped Cases not received by Walmart

We are requesting upcoming OTIF fines to be waived for [month] in the amount of [$amount] for cases that were shipped but not received by Walmart.

All of the attached POs fit that scenario and have Not In Full compliance issues.

We have attached the affected POs, and a summary of what was ordered on each PO, what was received, and what we actually shipped using our Advanced Shipping Notice data (ASNs) sent to Walmart. This data can be found in the Advanced Shipping Notice Dashboard app.

We are asking for this to be waived before it is issued.

Dispute Email Example #3: Collect Ready - Original Routing Requests Submitted On Time

We are requesting upcoming OTIF fines to be waived for [month] in the amount of [$amount] for cases that were originally routed on time and had to be re-routed due to circumstances outside of our control.

We’ve attached all of the affected POs in this scenario with Collect Ready compliance issues.

We also attached the original routing requests, the timing of those requests that were before the deadline, and the original load numbers to show that these POs were routed on time originally. Due to Walmart transportation and carrier issues, we had to submit additional routing requests to schedule pickup and received these compliance issues.

These requests were gathered from the Routing Status report in the Transportation Supply Chain Portal app.

We are asking for this to be waived before it is issued.

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