Description
An allowance is taken from the invoice as a manual correction for salvage, CoOp, Trade, or other allowances due off the invoice.
Promos are usually negotiated for specific items during a set period, with the agreed-upon allowance deductions applied to items ordered within that timeframe.
How to Prevent Valid Code 2’s
Typically, promo allowances are agreed on in advance through promotional contracts, so the code 2 deduction is generally expected to occur.
How to Dispute Invalid Code 2’s
Recommended Claim Type: OI - Off Invoice
Recommended Backup Documentation
Invoice
Related Promotional Contract
To prove this deduction invalid, you may need to provide this documentation along with a brief explanation.
One scenario could be if you deducted the promotional allowance from your invoice to Kroger and Kroger took an additional identical promotional deduction from the invoice. Then, those documents with the explanation that it was taken twice should be submitted.