Things to Know
Deductions can be invalid, meaning that they are not your fault.
Kroger suppliers only have 180 days to dispute invalid deductions.
Supplier Connect stores deduction data going back years, even though the deduction dispute window is only 180 days.
PRGX is the company that hosts the website and also employs personnel that respond to Kroger supplier disputes.
Published Resolution Times
Shortages/ORAD Late Deliveries | 90 days |
List Cost/Off Invoice/Cash Discount | 90 days |
Unpaid Invoices | 30 - 45 days |
For More Info on Deductions
Reference the Help > Training Materials page on the upper right-hand side of the Supplier Connect portal for training videos and Kroger documentation.
