Skip to main content

Code A038: Substitution

Krista Nicewarner avatar
Written by Krista Nicewarner
Updated over 3 weeks ago

Description:

A manual deduction is issued against an invoice for the difference between the invoice and receipt, of which the majority of the difference is due to item substitution(s).

How to Dispute Invalid Code A038s

  • Use the Accounts Payable Credit/Debit Memo Detail Report.

  • Invoice Copy/copies.

  • Packing slip.

  • Signed BOL if the shipment is Collect.

  • Signed POD if the shipment is Prepaid.

  • Documentation supporting the correct casepack.

Did this answer your question?