Attach the correct documents for a successful dispute
When is a deduction ready to dispute?
When disputing a deduction, remember that you are essentially going to court to prove why the deduction was invalid and should be paid back. Just like in court, you need to present sufficient evidence to prove your case.
For any given claim type (i.e. - Shortage, Pickup Allowance, List Cost, ORAD - Late Shipment etc.), there are certain types of documents that can help prove why you should be repaid. Deductions Navigator highlights the most common types of proof documentation that are required for each deduction code.
When viewing the documents attached to a deduction, certain document types are marked as recommended.
If a document that is recommended is not currently associated with the deduction, an alert will be displayed.
Once you have added all recommended document types, then dispute away!
Below is a list of claim types with recommended document attachments:
Claim Type | Recommended documents |
SH - Shortage | Proof of Delivery |
PU - Pickup Allowance | Invoice |
LC - List Cost | Invoice, Support (buyer approval, etc for cost change) |
OI - Off Invoice | Invoice |
CV - CRV Repays | Invoice |
OV - Overage | Proof of Delivery
|
ORAD - Late Shipment | Proof of Delivery |
ORAD - Case Fill Rate | Proof of Delivery |
Things to remember:
A deduction can still be disputed even if a recommended document is not available. SupplyPike's recommendations are based on the most commonly required documents for disputing a given deduction code. In some scenarios you might not need everything that is recommended, and there could also occasionally be additional documentation needed.
There are less common deduction codes that may not have recommendations in SupplyPike.
Recommendations are based on the document type that is assigned to the document. SupplyPike's recommendations do not consider the content of the specific file itself. Content of the file must be sufficient to prove the deduction was invalid (i.e. - if a document is tagged as a Proof of Delivery but is not stamped by the DC, it will still likely lead to a rejected dispute).
Be sure the checkbox beside each recommended document is checked in order for the document to be sent with the dispute.