What is Default Claim Descriptions?
The Claim Description is what Kroger reads when you have submitted your claim against a deduction. It's the reasoning for your dispute.
Default Claim Descriptions is a feature that allows you to save a custom claim description, per claim type, that will automatically be inserted into matching non-disputed deductions. This allows you to enter a targeted, but repeatable dispute description that will be applied automatically without having to enter the same claim description on every deduction code of that type.
How does Default Claim Descriptions work?
Once you have saved a default claim description in your Settings page, then this will be automatically applied to existing and future deductions that match the Claim Type(s) updated in Settings. Any deduction in the Not Claimed status with a matching claim type, will have its Claim Description defaulted to what you saved in Settings.
For example, if you wish to dispute all SH - Shortage claims with a Claim Description as shown below, simply set this in your Settings page, and all Not Claimed deductions with a Claim Type of SH - Shortage will have its Claim Description defaulted to your custom default.
Example SH - Shortage Default Claim Description
When should I use Default Claim Descriptions?
Having a claim description when submitting the dispute can be helpful to winning the dispute. Sometimes, Kroger will misunderstand the reasoning for your dispute or question your knowledge of what you are trying to dispute if you do not supply any claim description.
A default claim description may be useful on certain claim types where the issue and reason for your dispute is generally the same, like disputing Shortages or ORAD fees.
You can still update a default claim description on a specific deduction if you need to overwrite it.
How Do I use Default Claim Descriptions?
Click on the Settings gear icon in the top right corner next to your supplier name.
Click on Claim Descriptions on the left side.
From the list of claim types, click the toggle to enable a default claim description for that claim type, and enter your preferred default claim description for this claim type.
Click Save Changes at the bottom of the page.
Once you have saved changes, any existing and future Not Claimed deduction with that claim type selected, will have a default description matching your Settings.