What are Default Dispute Descriptions?
The Dispute Description is what Kroger reads when you have submitted your dispute against a deduction. It's the reason for your dispute.
Default Dispute Descriptions is a feature that allows you to save a custom dispute description that will automatically be inserted into matching not-disputed deductions. This allows you to enter a targeted, but repeatable dispute description that will be applied automatically without having to enter the same dispute description on every dispute of that type.
How does Default Dispute Descriptions work?
Once you have saved a default dispute description in your Settings page, this will be automatically applied to existing and future deductions that match the Dispute Type(s) updated in Settings. Any deduction in Not Claimed status with a matching dispute type, will have its Dispute Description defaulted to what you saved in Settings.
For example, if you wish to dispute all SH - Shortage disputes with a Dispute Description as shown below, simply set this in your Settings page, and all Not Claimed deductions with a Claim Type of SH - Shortage will have its Dispute Explanation defaulted to your custom default.
Example SH - Shortage Default Dispute Description
When should I use Default Dispute Descriptions?
A dispute description is required when submitting a dispute to Kroger. If you do not provide one your own default description, SupplyPike will default to "Please repay." Sometimes, having a slightly more targeted explanation can be helpful to winning the dispute. Without it, Kroger may misunderstand the reasoning for your dispute or question your knowledge of what you are trying to dispute.
A default dispute description may be useful on certain dispute types where the issue and reason for your dispute are generally the same, like disputing Shortages or ORAD fees.
You can still update a default dispute description on a specific deduction if you need to overwrite it.
How Do I Use Default Dispute Descriptions?
Click on the Settings gear icon in the top right corner next to your supplier name.
Click on Dispute Descriptions on the left side.
From the list of dispute types, click the toggle to enable a default dispute description for that dispute type, and enter your preferred default dispute description for this dispute type.
Click Save Changes at the bottom of the page.
Once you have saved changes, any existing and future Not Claimed deductions with that dispute type selected will have a default description matching your Settings.