Description
Price Claim deductions occur when Amazon compares the supplier's invoice to the PO and identifies a price discrepancy on the invoice.
How to avoid Valid Price Claims
Implement EDI Invoicing.
Make sure the Invoice matches the ASN and PO in currency, cost, units, PO, ASIN, and EAN.
Ensure the accuracy of your catalog setup by double-checking UPCs and other identifying information after setup.
Keep records of historical catalog prices and effective dates for changes.
Ensure that case pack quantities are accurately reflected in Vendor Central.
Never send the invoice before shipping out the product.
Send the invoice out 1-4 days before the delivery date.
Do not duplicate invoices when there are multiple shipments for a single PO.
Cancel invoices with enough time if you're unable to send a shipment.
How to Dispute Invalid Price Claims
Amazon does not require any additional documentation to review a claim, they compare the PO to the Invoice to determine validity.
Dispute deductions within 30 days of the invoice due date.
Average Dispute Resolution Time
Within 30 days: 2-4 weeks
Settlement process (after 30 days): 6-8 months
Read the Amazon Dispute Timeliness article for more information.
Although rare, older deductions can still be approved. We’ve seen rare individual cases of deductions from invoices as much as 1 year old being approved.