What is Auto Dispute?
Auto disputing is an exciting feature that takes the manual work out of the disputing process. This is a zero-touch, automated dispute-submitting feature that will enable you to put routine deduction disputing on autopilot.
Auto Dispute is available for all Kroger deduction packages, but typically will be most helpful on shortage deductions where SPS Commerce can help gather all required documentation automatically.
Shortage Deduction Codes
Shortage codes for Kroger include codes 4, 6, 06D, 8*, SH, and DMs**. All shortage deduction codes for an invoice will be grouped together in 1 shortage deduction package to be disputed all together.
How does it work?
Only 'Not Disputed' deductions that meet Kroger's dispute limits, that are flagged as "ready to dispute" will have the ability to be Auto Disputed. "Ready to dispute" refers to a deduction package that has the necessary proof documentation attached based on the deduction type.
Do I have control over what gets auto-disputed?
Yes, you can choose which deduction types you would like to be set to Auto Dispute as well as the maximum dollar threshold if desired.
Is there an Auto Dispute limit?
Any auto disputed deduction package will count towards the daily dispute limit of 500.
When will it be Auto Disputed?
All disputes flagged for Auto Dispute will be submitted typically before 12:00 PM CST each day.
Will my Default Dispute Descriptions be used?
Yes, any default dispute descriptions set up in advance will be used on matching dispute types when auto disputed. This allows you to set up custom and default descriptions to be included per dispute type, so that Kroger receives the context of what you're disputing.
How do I set up Auto Dispute?
Click on the cog in the top right-hand corner of the Revenue Deductions app Kroger home page. This will take you to the Supplier Settings Page, and from here you can configure settings for default Dispute Descriptions and Auto Dispute.
Click on the Settings button in the top right corner.
Click on Dispute Descriptions on the left side.
Click the Toggle next to Shortage, or whatever dispute type you wish to insert a default dispute description.
Type in your default dispute description for that type to the right of the toggle. For example, for shortages, you may insert something like the following:
PO was shipped in full. See attached documentation. Please repay.Click Save Changes at the bottom of the page when done.
Lastly, click Auto Dispute on the left side. Check the box to Enable Auto Dispute and then toggle on the deduction types you wish to enable for auto disputing (shortage, list cost). If you wish, insert a maximum dollar threshold for disputing.
Click Save Changes at the bottom and you're done!
**DMs, or Debit Memos, are deductions without a code given, but in our experience, are often found to be shortage related. We recommend disputing initially as a shortage, and if it's something else, Kroger will deny and clarify, allowing you to re-dispute at that point with more context.
Need help setting up auto-disputing for Kroger? Contact your Customer Success Manager or send us a chat using the messenger in the bottom right corner of your screen.