Deduction Statuses

Not Claimed - A dispute has not been created for the deduction.

Pending Kroger - A dispute has been created, and the dispute is waiting on Kroger to either request further information or to approve or deny the claim.

Pending Vendor - A dispute has been created, and Kroger is putting the ball back in the vendor's court and requesting additional information before they decide.

Denied - Kroger has closed the dispute without agreeing to pay back any deduction amount.

Paid - Kroger has approved the dispute for a full or partial amount. Payment typically occurs within 1-2 business days of approval.

Expired - No dispute has ever been created for this deduction, and the deduction has exceeded Kroger's 180-day dispute window from the payment date of the invoice with the deduction.

A deduction in any status can be Archived, which will disable dispute functionality for the selected deduction(s) unless Unarchived is clicked.