Not Claimed - A claim has not been created for the deduction.
Pending Kroger - A claim has been created and the dispute is waiting on Kroger to either request further information or to approve or deny the claim.
Pending Vendor - A claim has been created, and Kroger is putting the ball back in the vendor's court and requesting that additional information be provided before they make a decision.
Denied - Kroger has closed the claim without agreeing to pay back any amount of the deduction.
Paid - Kroger has approved the claim for a full or partial amount. Payment typically occurs within 1-2 business days of approval.
Expired - No claim has ever been created for this deduction and the deduction has exceeded Kroger's 180 day dispute window from the payment date of the invoice with the deduction.
A deduction in any status can be Archived, which will disable dispute functionality for the selected deduction(s) unless Unarchived is clicked.
Written by Carter King
Updated over 4 months ago