Introduction
Once you've received your training on the Deductions app and submitted a few deductions, you may be thinking about how to use the app efficiently when it's time to jump in and work. This article provides some helpful tips to incorporate into your disputing workflow.
Where to Start
Click on the Deductions tab, then select Urgent.
This will display deductions in either Not Disputed or Supplier Action status and within a 14-day window for the required action.
Respond to Supplier Action Deductions
Click the Status filter and select the Supplier Action status from the dropdown to check for any disputes that Walmart may have sent back to you for review.
Review the Deduction Details section by clicking the > arrow to open the claim. Each Supplier Action claim will display Walmart's response.
It's good practice to attempt to address any issues Walmart brings up in their response and respond with your message addressing their issues and explaining your case.
*Note that re-disputing a deduction in Supplier Action status does not count as your last dispute, so treat it as a penalty-free opportunity to re-dispute, even if you change nothing before sending it back!
To re-dispute the deduction, update the Dispute Reason (1) field with additional information you want to provide. Attach any additional documentation, then click Update Dispute (2).
Create a List of Deductions That Need Shipping Documents
Click on the Files filter and choose Not Ready under the Proof Documentation section, then click on the Code filter and choose all shortage codes (ex: 20, 21, 22, 24, 25, and 28) to filter all shortage deductions that do NOT have shipping documents. Click the Export button to download a spreadsheet and send it to your warehouse or team, letting them know you need BOLs/PODs for the listed deductions uploaded to your portal or other file storage location. This will allow the SupplyPike document integration tool to find and match the documents to the proper deduction.
Re-dispute Supplier Action, Denied, and Cancelled Disputes
Go to the FOLLOW UP tab. Click the Status filter, then choose the Supplier Action filter to review and respond to any disputes Walmart sent back requesting action from you. Choose the Denied status to review and respond to any dispute claims that Walmart denied. Keep in mind that denied disputes can be re-disputed up to 2 more times, reaching the maximum dispute attempt limit. Review the Walmart message and process/re-dispute the claim accordingly, using the comment field to respond directly to Walmart's denial comments.
Stay in the FOLLOW UP tab and change the Status filter from Denied to Cancelled. This allows you to review any disputes sent back from Walmart with Supplier Action status that were later canceled by Walmart after 7-14 days without your action. Deductions with canceled status can be re-disputed, and it does not count as the last re-dispute!
Review Disputes Where Walmart Provided a Response File
Go to the FOLLOW UP tab. Click the Files filter, then choose With under the "Walmart Provided Response" section to review and respond to any disputes where Walmart sent back a file to prove their case. There are two scenarios to consider:
Walmart provided a POD with a warehouse stamp. In this case, our app will show the warehouse stamp in Deduction Details under the "Latest Walmart Response Files" section. Check the stamp to confirm it aligns with the deduction claim lines, and proceed accordingly.
Walmart provided a file that did NOT have a warehouse stamp. In this case, our app will still show the "Latest Walmart Response Files" section, but it will only contain a link to the file that Walmart provided. Download the file, verify its validity, and then decide how to proceed.
Quickly Find Your Largest Deductions
Click on the Sort by dropdown menu (found at the top center of the results frame) and change it to Claim Amount, Descending to easily review the deductions with the highest dollar amount.
Archive Deductions That Won't be Re-disputed
Make use of our advanced archiving feature to mark any deductions, regardless of their current status, as Archived. The Archived label will appear underneath the current status. Then you can filter them out by choosing More Filters > Not Archived to show only deductions you have not archived. This is a big help when processing denied or cancelled claims in the Archived tab.