What is Auto Dispute and how does it work?
Auto Disputing enables users to take manual work out of the disputing process. This feature is available for all Home Depot chargebacks, but will likely be most valuable with disputing shortages where SupplyPike can help gather all the available proof documentation automatically.
Only Not Disputed deductions will have the ability to be auto-disputed. On the Auto Dispute Settings page the user can set the attachment criteria, as well as the dollar threshold if desired, and then we'll handle the rest, magically!
How do I set up Auto Dispute?
Click on the cog in the top right-hand corner of the Home Depot home page. This will take you to the Supplier Settings Page, and from here you can configure settings for Auto Dispute.
First, you will want to make sure you have your Default Settings configured exactly as you would like. Check out this article for more detail on your Default Dispute Settings. These settings will designate 1) The dispute reason you would like to include each time and 2) What chargeback lines you would always like to dispute in-full. And remember, this applies across the board, not just ones that will be auto-disputed!
After you've made sure you have the defaults set up as you would like, you can come to the Auto Dispute Settings and then designate, specifically for auto-disputing the attachments and threshold criteria you would like applied.
Is there anything that won't get Auto-Disputed?
Home Depot enacts some interesting accounting scenarios that prevent the full chargeback amount from being disputed (We cover more of these scenarios in this article, if you would like a closer look). In these scenarios, we think that someone should put eyes on them, so our auto-dispute logic will automatically filter them out, and leave them as Not Disputed, so someone can take a look at them more closely.
Keep in mind, these scenarios should be few and far between, and the goal here is to make sure nothing looks unreasonably off or too out of the ordinary.