Description
A return of purchased goods to a store by a Target guest. Goods can have been purchased in store or online, however, they're only returned to a store. There is no PO/Invoice number associated with this type of deduction.
These deductions often do not come with an assigned reason code, and so to show them in our app, we've given them a generic 'Store Return' code.
Common Ways it is Invalid
Incorrect item or not assigned to the correct vendor
Incorrect return policy used
Incorrect cost used in the deduction
Target Vendor Income (TVI) contract in place that should cover store returns not at the expense of the vendor
How to Dispute Invalid Store Returns
Create a dispute in Synergy.
Suggested documentation:
Use Accounts Payable Credit/Debit Memo Detail Report
Documentation supporting correct cost (if disputing for cost of returned item)
Copy of Vendor credits for return if applicable
Written approval from your Target Merchant partner before submission and any supporting documents to prove the charges should be reversed such as item doesn’t belong to vendor, incorrect item returned, or incorrect return policy supporting documents.
For item ownership, simply stating the difference is good enough
For policy, provide a screenshot from LaunchPad, Item Maintenance, or VMM
If a TVI contract is relevant, attach a copy of the TVI contract export from TVI, or at the very least, provide the associated TVI contract number as part of the dispute explanation.