Description:
An Actual Defectives contract represents funds Target charges suppliers to support markdowns for defective or unsaleable products. Actual Defective contracts will be for a set amount.
How to Dispute:
Contract deductions are disputed through Synergy and can be submitted through SupplyPike. SupplyPike has already performed a validity assessment on contract deductions by reviewing key contract terms, including whether all the deductions for the given contract match the agreed-upon amount. If the contract deduction has been deemed to violate the agreed-upon terms, it will be flagged as likely invalid.
To dispute contract deductions, your dispute reason should specify why the deduction is invalid. Be sure to attach proof documents to the dispute to support the reason the deduction is invalid.
Supporting Documentation:
Copy of Contract from Target Vendor Income (TVI)
Email approval from Target buyer for payback of invalid amount disputing
If applicable, copy of associated return policy
Additionally:
If disputing due to incorrect amount: Attach data showing total deducted for the contract.
If the chargeback is a duplicate from another contract, attach a copy of the duplicative contract from Target Vendor Income (TVI) and include the duplicative chargeback number in the description.