Description:
Digital Accrual contracts are fees to support digital sales, including direct vendor ship and flexible fulfillment/pick up in stores sales.
How to Dispute:
Contract deductions are disputed through Synergy and can be submitted through SupplyPike. SupplyPike has already performed a validity assessment on contract deductions by reviewing key contract terms, including:
contract time frame
included items
set amount and/or sales calculations
If the contract deduction has been deemed to violate any of the agreed to terms, it will be flagged as likely-invalid.
To dispute the contract deductions, your dispute reason should call out specifically why the deduction is invalid. If applicable, attach proof documents to the dispute to support the reason the deduction is invalid.
Supporting Documentation:
Copy of Contract from Target Vendor Income (TVI)
Email approval from Target buyer for payback of invalid amount disputing
Additionally:
If disputing due to incorrect calculation: Attach sales data and/or calculations showing the correct contract deduction amount.
If duplicate chargeback of another contract: Attach a copy of the duplicative contract from Target Vendor Income (TVI) and included in the description the duplicative chargeback number.