Description:
Discount offered based on a defined volume.
How to Dispute:
Contract deductions are disputed through Synergy and can be submitted through SupplyPike. SupplyPike has already performed a validity assessment on contract deductions by reviewing key contract terms, including:
contract time frame
included items
set amount and/or sales calculations
If the contract deduction is deemed to violate any of the agreed-upon terms, it will be flagged as likely invalid.
To dispute the contract deductions, your dispute reason should call out specifically why the deduction is invalid. Be sure to attach proof documents to the dispute to support the reason the deduction is invalid.
Supporting Documentation:
Copy of Contract from Target Vendor Income (TVI)
Email approval from the Target buyer for the payback of the invalid amount disputing
Additionally:
If disputing due to incorrect calculation: Attach sales data and/or calculations showing the correct contract deduction amount.
If duplicate chargeback of another contract: Attach a copy of the duplicative contract from Target Vendor Income (TVI) and include in the description the duplicative chargeback number