This article previews upcoming changes to the Deductions List View that will be made across all retailers within the coming weeks.
Increase Efficiency and Maximize Recovery
Our goal is to help you manage and monitor deductions in an ideal flow, no matter the context or status. Specifically, we want to ensure that your deductions are clearly grouped to support optimal workflows to go after every dollar you're owed as efficiently as possible.
Deductions will be grouped into new categories based on their overall status, paid status, expiration window, and our new archiving status. The following categories will replace the existing categories you see in your Deductions list view today for all retailers.
Urgent - Deductions that need action quickly
New - Deductions not yet acted upon and still in the dispute window
Follow Up - Deductions requiring a response to the retailer or could be re-disputed
In Progress - Deductions pending the retailer's review
Resolved - Deductions that have been approved, paid back, archived, or expired
All - All Deductions
Tying It All Together
These changes tie directly to our recent Archiving feature set to help you dispute or archive every deduction. With these new categories and archiving ability, you can now truly separate the deductions that still need your attention from the ones you've already moved on from (ie: archived).
Preview of new categories
More Details of the New Categories
Urgent
Purpose: To support your efforts in identifying deductions that need action quickly to ensure you have an opportunity to take action.
What it includes: Deductions that are expiring within the next 14 days or that require a response to the retailer in the next 14 days will be shown in the Urgent tab. This tab will also exclude any deductions you have archived or that have been paid back.
New
Purpose: To support review and action on deductions not yet acted upon.
What it includes: Deductions that have not been disputed, archived, or paid back and are still in the retailer's dispute window.
Follow Up
Purpose: To support responding to or archiving deductions with a response requested or an opportunity to redispute.
What it includes: Deductions that have been fully or partially denied by the retailer and have an opportunity for redispute, or deductions that require a response to the retailer after submitting the initial dispute. This tab will also exclude any deductions you have archived or that have been paid back.
In Progress
Purpose: To allow review of disputes still pending the retailer's action. Typically, these just need time for a retailer response rather than any action on the supplier's part.
What it includes: Deductions in a pending retailer type status, excluding any deductions that have been archived or paid back.
Resolved
Purpose: To allow review of all deductions that have reached a final state.
What it includes: Deductions that have been approved, paid back, archived, or expired.
All
Purpose: To support the review of all deductions regardless of any particular status.
What it includes: All Deductions