Since mid-2024, Kroger has required invoice documents to be attached for a majority of their dispute types. SPS Commerce has multiple options for how you can send your invoices to us for automated processing & attaching to deductions.
See below for the ways you can send us your Kroger invoices & reach out today to get setup so you can go after any dollars you are owed!
CC EDI transaction: Suppliers can now add SPS Commerce as a CC on their EDI transactions, which SPS Commerce will then attach to deductions as a PDF!
Suppliers can work with their existing EDI provider to set up. Once complete, SPS Commerce will be copied on all invoices going forward.
Check out this article for more details.
Email or Shared Drive: Work with your Customer Success Manager to establish a shared email or drive for you to share your invoice PDFs with SPS Commerce. Send all your Kroger invoices here, and SPS Commerce will then automatically attach to relevant deductions!
Similar to your integration options for sending SPS Commerce your shipping documents. For Kroger invoices, this should be a separate integration from your shipping integration to ensure the documents are appropriately matched to deductions.
SPS Fulfillment Customer: If you are a SPS Fulfillment customer, SPS can automatically get your Invoice PDFs and attach to relevant deductions - No action needed from you!
If you are an SPS Fulfillment customer and not seeing your invoices attach, reach out to your Customer Success Manager or recoverysupport@spscommerce.com for assistance.