Write a detailed dispute description
SupplyPike will auto populate the Dispute Description with "Please repay". Typically this will suffice for the initial dispute. However, if you need to reply to a dispute in Supplier Action, Denied or Cancelled status, write 1-2 sentences under Dispute Description addressing the Walmart comments (if applicable) and explaining why the claim you received is invalid.
Example:
This deduction code 22 on 1/23/2019 for item #10929 is invalid because we have a proof of delivery from our carrier that the correlating Purchase Order (#1088189) was delivered in full on 12/15/2018 including all quantities for item #10929. Attached is the proof of delivery for that shipment, a pdf of Purchase Order #1088189, and the Invoice for that order (#818082908).
Include all suggested documentation with your dispute
Be sure to include all relevant documentation with your disputes, such as the Purchase Order, Invoice, Shipping Documents, related emails, etc.
Pro Tip: Emails are especially important. Having a clear naming structure for your Subject line when addressing any contacts inside of Walmart will allow for you to find it later more easily.
Suggested Structure: “Item, PO, or Invoice Number” “Issue”, “Suggested Solution”
Example: Item #386629 Out of Stock, Substitution of Item #101829
Requesting Backup Documentation
If you have questions about why you are receiving a deduction that is not answered in SupplyPike's Help Center, requesting backup documentation on a deduction that you have received from Walmart may be the preferred way to determine if the deduction is valid or not.
In order to request backup documentation, the template below must be completed and returned. To return the completed form, use the “Submit by E-mail” button at the bottom of the form or email it to wmgbs@wal-mart.com.
Necessary Company Information
Name
Phone
E-mail
Fax
Necessary Claim Information
Claim Number
Invoice / Claim Date
Dollar Amount of Claim
Document / Micro Film Number
Check Number
Division & Store Number
Country
Dispute with APDP First using SupplyPike
A best practice when it goes to researching a deduction code that you are unfamiliar with is to go to SupplyPike's Help Center or request Backup Documentation (see above).
Another way to get the necessary information is to dispute the deduction through APDP first using SupplyPike's Deduction Navigator app. If the claim is unable to be disputed through APDP, the Walmart/Genpact associate handling your dispute will Reject it and add a message which will direct you how to dispute it.
Deductions Navigator will also give you this message in the Deduction Details page for certain deduction codes. Clicking on Learn More will take you to Walmart's Supplier Help portal.
NOTE: If your claim is rejected in APDP, this does not hurt your chances of disputing other ways (in High Radius, or with your Buyer).
Submit a Dispute in SupplyPike Deductions Navigator
Now that you're familiar with best practices on submitting disputes, check out the following article to start submitting your disputes with SupplyPike: Submit a Dispute.