Steps to Submit a Dispute

Deductions Navigator empowers you to submit deduction disputes in just one click. The process is simple:

  1. View a deduction's detail page
  2. Choose the dispute information and documents that you want to send
  3. Click Submit Dispute

The deduction’s status will immediately change to Pending Walmart and the dispute will be submitted behind the scenes.

Receipt in Direct Commerce Portal

The dispute will typically appear in the Direct Commerce dispute portal within seconds. In very rare scenarios, it could take several minutes to appear in Direct Commerce, but rest assured that it’s on its way.

Dispute Failures

If Direct Commerce will not accept the dispute for a technical reason (i.e. - it is a duplicate of an existing dispute, your Direct Commerce credentials are invalid, etc), then we immediately stop the process and change the status back to Not Disputed.

The cause of the failure will be clearly displayed in the Dispute Information section (as seen below). From here, you can make corrections to the dispute and resubmit it to Direct Commerce.

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