Overview
The SupplyPike Deductions app allows you to submit multiple disputes with a single click from the deduction list page.
You can start your workflow in either the "Urgent" or "New" bucket. To initiate a bulk dispute in either of these buckets, use the checkboxes on the left side of the screen to select the deductions you'd like to dispute, then choose "Submit Disputes" in the top right corner. You can select up to 100 records per page to dispute.
All selected disputes will be enqueued and submitted to the APDP dispute portal following our normal dispute process. If you have enqueued a high volume of disputes in a short period of time, it could take several minutes to a few hours for all of them to complete.
Deductions will display a status of Submitting while they are in the queue, then once successfully submitted, they will update to a status of Walmart Research.
Best Practices
Bulk disputing works best with deductions that are Ready to dispute! Use the"Readiness" filter to quickly find the deductions with all recommended proof documentation attached.
Bulk disputing is only available for deductions whose status is "Not Disputed" or "Supplier Action"
If you'd like to add the same dispute description to multiple deductions before disputing, use the "Edit Reason" feature
If you'd like to add the same document to multiple deductions, use the "Add Document" feature
FAQs
Are bulk disputes considered in the daily dispute limit?
Yes, the limit of 750 disputes per day covers all disputes submitted through the Deductions app to Walmart, including bulk, individual, and auto disputes. We enforce this limit because we have seen high daily dispute volumes correlate with delays in Walmart's dispute resolution.
How does bulk disputing work with APDP disputes?
Bulk disputing will continue to work with Walmart's APDP portal. It is limited to deductions that have an overall status of Not Disputed or Supplier Action. When initiating a bulk dispute, all claim lines under each deduction will be submitted to APDP.