The Deductions List View
To view your deductions, click on the Deductions tab at the top of the page.
The Deductions page provides you with a list of all deductions and details on the deductions, including the adjustment reason code, deduction amount, deduction dates, and all other details. We call this page the "Deductions List View".
The Deductions List View organizes your claims into six (6) buckets - Urgent, New, Follow Up, In Progress, Resolved, and All Deductions. Click on each bucket to see deductions based on their status.
Urgent: The Urgent bucket is the first place you’ll want to check every time you log in. This displays all claims that need action within the next 14 days. This will show claims that have a status of “Not Claimed” or "Pending Vendor".
New: The New bucket will list your undisputed deductions all in one place, including any urgent claims that were also found in the Urgent bucket. This will show all claims with a "Not Claimed" status.
Follow Up: The Follow Up bucket contains the deductions that will need your attention for their 2nd, or even 3rd action! This will show deductions with a status of "Pending Vendor", "Denied", and even "Paid" (for those pesky partial approval scenarios).
In Progress: The in-progress bucket displays claims that are waiting for a Kroger response. This bucket will show only claims that have a status of Pending Kroger.
Resolved: The Resolved bucket shows claims that are in a final status. This includes claims that have been Paid, Denied, Will Not Dispute, or Expired.
All Deductions: a comprehensive list of all deductions.
Searching for a Deduction
The Deductions List View contains a variety of search and filtering options along the top of the list.
Use the Search box to search for a specific deduction - for example, you can type in the PO number, invoice number, UPC number, or check number to find what you’re looking for quickly. Or use the filtering options to narrow your deductions list down based on the status, deduction code, or Dates.
Filtering Deductions by Claim Status
To filter the list of the deductions by claim status, click the Status drop-down menu and select the status(es) you wish to view.
Filtering Deductions by Deduction Type
To filter the deductions by adjustment reason code, click the Type drop-down menu and select the desired code(s).
Filtering Deductions by Attached Files or Dispute Readiness
To filter the list of deductions by which documents are/aren't attached or by dispute readiness, click on the Files filter and choose "With" or "Without", and pick one or more document types from the dropdown list. Note that if you pick more than one doc type, the filter will show only deductions that do/don't have both docs attached. Or, choose to filter deductions by "Ready" or "Not Ready". This calculation is based on whether or not the deductions have all necessary proof documentation attached.
Filtering Deductions by Date
To filter the list of the deductions by a date range, click on the Dates filter and use the calendar to select the desired date range.
Using the "Sort by" Feature
In addition to sorting by the total Deduction Amount for your filtered list, you can click the Sort by drop-down menu to sort by several other date and amount types, and list by ascending or descending.
Clear all Filters
As you filter your deductions list, the Deduction Amount will be updated based on the deductions displayed. To reset your filters, click the Clear option.
Deduction Details
Click the > button to view additional deduction information and submit a dispute to Lavante. For instructions on submitting your claim, please see: Submit a Claim.
Export Deductions List
You can export a list of your displayed deductions by clicking the Export button in the top right corner. Deductions will be exported to CSV, which can be opened using Excel or another spreadsheet program. You can export by the deductions or by claim line.
