The Deduction Details page allows you to view the details and documentation of each deduction and dispute.
To access the Deduction Details page for a specific deduction, click the arrow button (>) on the deduction line.
The Deductions Details page includes the:
Deduction details and deduction lines
More Info button further describes the Claim Code
Order information, including the invoice details and payment details
Deduction History, showing each new action
Claim information and dispute documents
Claim comments can be created and are shown here
Supporting Documents for the dispute
Internal Notes, not seen by Kroger
Deduction details and deduction lines
This section provides information, including the Invoice number and adjustment reason code, as well as the date and amount of the deduction.
The deduction lines section also allows you to view the UPC # as well as the quantity and amount. If there are multiple deduction lines, click on the View details deduction lines to see all lines along with the UPC#, Adj Qty, Unit Price, Adj Amount, Code, and Adj Reason.
Order information, including the invoice details and payment details
Next, we have the invoice details and payment details for the selected deduction.
Deduction History
This section shows each event in the history of the dispute, which includes both supplier updates and updates from Kroger. Note, if Kroger adds attachments to the dispute when they respond, you can find them here.
Claim information and dispute documents
The Claim information section provides further details on the claim including:
The dispute status (not claimed, draft, pending Kroger, pending vendor, paid, denied, expired).
The total dispute amount (the amount you are disputing) and claim type (usually automatically selected).
The Edit Details button, which allows you to modify the dispute amount and claim type prior to submitting your dispute.
Your claim reason.
And the documents you wish to include with your dispute submission.
For more information on submitting the dispute to Kroger, please see our article on Submitting a Claim.
Claim comments
The claim comments will include a note for any updates or comments provided by Kroger as the dispute is processed.
Internal Notes
This section allows you to make and save internal notes that Kroger will not see.
