The Deduction Details page allows you to view the details and documentation of each deduction and claim.

To access the Deduction Details page for a specific deduction, click the arrow button (>) on the deduction line.

The Deductions Details page includes the:

  1. Deduction details and deduction lines

  2. Order information, including the invoice details and payment details

  3. Claim information and dispute documents

  4. Claim comments

Deduction details and deduction lines

This section provides information including the Invoice number, adjustment reason code, and also includes the date and amount of the deduction.

The deduction lines section also allows you to view the UPC # as well as the quantity and amount. If there are multiple deduction lines, click on the View details deduction lines to see all lines along with the UPC#, Adj Qty, Unit Price, Adj Amount, Code, and Adj Reason.

Order information, including the invoice details and payment details

Next, we have the invoice details and payment details for the selected deduction.

Claim information and dispute documents

The Claim information section provides further details on the claim including:

  1. The claim status (not claimed, draft, pending Kroger, pending vendor, paid, denied, expired).

  2. The total claim amount (the amount you are disputing) and claim type (usually automatically selected).

  3. The Edit Details button, which allows you to modify the claim amount and claim type prior to submitting your claim.

  4. Your claim reason.

  5. And the documents you wish to include with your dispute submission.

For more information on submitting the claim to Kroger, please see our article on Submitting a Claim.

Claim comments

The claim comments will include a note for any updates or comments provided by Kroger as the claim is processed.

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