The Deduction Details page allows you to view the details and documentation of each deduction and claim.
To access the Deduction Details page for a specific deduction, click the arrow button (>) on the deduction line.
The Deductions Details page includes the:
Deduction details and deduction lines
More Info button further describing the Claim Code
Order information, including the invoice details and payment details
Deduction History, showing each new action
Claim information and dispute documents
Claim comments can be created and are shown here
Supporting Documents for the claim
Internal Notes, not seen by Kroger
Deduction details and deduction lines
This section provides information including the Invoice number, adjustment reason code, and also includes the date and amount of the deduction.
The deduction lines section also allows you to view the UPC # as well as the quantity and amount. If there are multiple deduction lines, click on the View details deduction lines to see all lines along with the UPC#, Adj Qty, Unit Price, Adj Amount, Code, and Adj Reason.
Order information, including the invoice details and payment details
Next, we have the invoice details and payment details for the selected deduction.
Deduction History
This section shows each event in the history of the claim, which includes both supplier updates and updates from Kroger. Note, if Kroger adds attachments to the dispute when they respond, you can find them here.
Claim information and dispute documents
The Claim information section provides further details on the claim including:
The claim status (not claimed, draft, pending Kroger, pending vendor, paid, denied, expired).
The total claim amount (the amount you are disputing) and claim type (usually automatically selected).
The Edit Details button, which allows you to modify the claim amount and claim type prior to submitting your claim.
Your claim reason.
And the documents you wish to include with your dispute submission.
For more information on submitting the claim to Kroger, please see our article on Submitting a Claim.
Claim comments
The claim comments will include a note for any updates or comments provided by Kroger as the claim is processed.
Internal Notes
This section allows you to make and save internal notes that will not be seen by Kroger.
