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Kroger Deduction Details

Dig into the details of each Kroger deduction package.

Written by Krista Nicewarner
Updated over 8 months ago

The Deduction Details page allows you to view the details and documentation of each deduction and dispute for that deduction package.

To access the Deduction Details page for a specific package, click the arrow button (>) on the deduction line.

The Deductions Details page includes the:

  1. The Package type

  2. More Info button further describes the Package Type

  3. The details of the deductions included in the package

  4. The deduction lines for all deductions included in the package

  5. Order Information, including the invoice details and payment details

  6. Deduction History, showing each new action

  7. Case information and dispute documents

  8. Internal Notes, not seen by Kroger

  1. Deduction details and deduction lines

  2. More Info button further describes the Claim Code

  3. Order information, including the invoice details and payment details

  4. Deduction History, showing each new action

  5. Claim information and dispute documents

  6. Claim comments can be created and are shown here

  7. Supporting Documents for the dispute

  8. Internal Notes, not seen by Kroger

Deduction details and deduction lines

This section provides information on the deduction package, including the Package Type, as well as the date, adjustment reason and amount of each deduction included in the package.

The deduction lines section also allows you to view the UPC # as well as the quantity and amount of all deductions in the package. If there are multiple deduction lines, click on the View details deduction lines to see all lines along with the adjustment code, line #, UPC#, Adj Qty, Unit Price, Adj Reason, and Amount Amount.

Order information, including the invoice details and payment details

Next, we have the invoice details and payment details for the deduction package. The invoice and PO details will be the same for all deductions included in the package. If the deductions in the package were taken on different checks, all relevant checks will be listed.

Deduction History

This section shows each event in the history of the dispute, which includes both supplier updates and updates from Kroger. Note, if Kroger adds attachments to the dispute when they respond, you can find them here.

Case information and dispute documents

The Case information section provides further details on the dispute case including:

  1. The dispute status (not claimed, draft, pending Kroger, pending vendor, paid, denied, expired).

  2. The total dispute amount (the amount you are disputing) and dispute type (usually automatically selected).

  3. The Edit Details button, which allows you to modify the dispute amount and dispute type prior to submitting your dispute.

  4. Your dispute explanation.

  5. And the documents you wish to include with your dispute submission.

For more information on submitting the dispute to Kroger, please see our article on Submitting a Claim.

Dispute comments

The dispute comments will include a note for any updates or comments provided by Kroger as the dispute is processed.

Internal Notes

This section allows you to make and save internal notes that Kroger will not see.

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