What is Auto Dispute?
Auto disputing is an exciting feature that takes the manual work out of the disputing process. This is a zero-touch, automated dispute-submitting feature that will enable you to put your deductions disputing on autopilot.
Auto Dispute is available for the following deduction codes:
Pricing
11
Shortage
13, 14, 15, 21, 22, 23, 24, 25, 28
Allowance
10, 42, 46, 50, 51, 52, 53, 54, 55, 56, 57, 59, 67, 68, 69, 70, 150, 151
Returns
92, 94 (The respective 60s and 44s that are normally attached, will be disputed as well)
How does it work for Pricing and Shortage deductions?
For Pricing and Shortage deductions, only 'Not Disputed' deductions flagged as "ready to dispute" will have the ability to be Auto Disputed. "Ready to dispute" refers to a deduction that has the necessary proof documentation attached based on the claim code and shipping method.
What if I have Shortages without attached Shipping Documents?
*NEW* You're in luck! SupplyPike can still submit Shortage deductions when a shipping document has never been found or uploaded. Utilizing Walmart's Mass Dispute Creation (MDC) process, you can enable a new settings feature that allows specific shortage codes to be submitted after a waiting period to allow for the attempt of shipping document search first.
How does it work for Allowance Deductions?
For allowance deductions, only 'Not Disputed' deductions flagged as "ready to dispute" that we have deemed to be an 'Invalid' deduction will be Auto Disputed. To set up validity judgments on your allowance deductions, you must upload your Supplier Agreements. See this article for more information regarding how to upload your Supplier Agreements.
How does it work for Return Deductions?
For return deductions, only 'Not Disputed' deductions flagged as "ready to dispute" that we have deemed to be an 'Invalid' deduction will be Auto Disputed. "Ready to dispute" for return deductions would mean the proper Supplier Agreement(s) are attached.
Do I have control over what gets auto-disputed?
Yes! You can choose which available codes from this list you would like to be set to Auto Dispute as well as the dollar threshold if desired. For instructions on how to use this function, see the “How do I set up Auto Dispute?" section.
Is there an Auto Dispute limit?
Any auto disputed claims will count towards the 750 claim daily dispute limit.
When will it be Auto Disputed?
All disputes flagged for Auto Dispute will be submitted before 12:00 PM CST each day.
Can I view which claims were Auto Disputed?
Yes! You will be able to use the Auto Disputed filter on the Deductions page. Auto Disputed Deductions will also be viewable on the deduction's detail page, and in the deductions export.
How do I set up Auto Dispute?
Click on the cog in the top right-hand corner of the SupplyPike Deductions app Walmart home page. This will take you to the Supplier Settings Page, and from here you can configure settings for Auto Dispute, Auto Archive, Dispute Reasons, Deductions by Amount Graph, and view Supplier Agreements.
From The Auto Dispute Settings page, you have the ability to Auto Dispute specific codes listed in the Supplier settings. After you have selected which codes you want to Auto Dispute, you can choose validity criteria for each one via the dropdown menu. You will have two separate enabling options to toggle on or off for submitting shortages with and without Recommended Docs. If both are toggled on, SupplyPike will first submit any shortages within the criteria with proof docs, and later submit any shortages without them, after a specified amount of time.
At the bottom of the page, you can choose to set a minimum or maximum dollar amount for auto-disputed deductions. If you enter numbers into both fields, it will create a dollar amount range, and any deductions with amounts falling inside that range will be auto-disputed. Also, if you've chosen to have SupplyPike submit any Shortage deductions that have never received a proof document, please select the waiting period to be used here.
