NOTE: A connection to High Radius is required to dispute from SupplyPike. Click here to see how to create your High Radius connection.
Steps to Submit a Dispute to High Radius
SupplyPike's Compliance solution empowers you to dispute a full month of fines in just a few clicks. The process is simple:
Change the date filter at the top right of the screen to a month that has received an invoiced OTIF fine. You can select either a Historical or Detailed month as long as it is less than 13 months old. (In this example you can go back as far as July 2022)
Scroll down to that Month’s Summary in the Dashboard and click on the red underlined amount below invoiced fines (In this example $35,558.69, we recommend disputing all in full fines, not just what we mark as invalid).
You can also navigate to the orders page using the top navigation bar instead of clicking the red hyperlink in the above image.
Once on the Orders page, click the the checkbox on the left side of the screen next to PO Number which selects all POs for the month of you are viewing.
Then, click on Dispute POs on the right side of the screen.
When Disputing ALL In Full fines for a month, you will be prompted with this check out screen where you can see the dispute summary You can use our standard reason for in full disputes:
If you choose to dispute less than all of the In Full fines for a month, you will be prompted with this checkpoint. You can choose to use SupplyPike's default reason or uncheck the box in the screenshot and add your own.
Hit Continue from there.
From either of the above routes, you can Review your dispute details. You can add additional Supporting Documents such as a note from a buyer that these fines were invalid and click Submit Dispute.
NOTE: SupplyPike automatically creates a Dispute Support Document that is formatted in High Radius's requested dispute format. You can download this file and review it prior to submission, or uncheck the document to exclude it from your dispute if you wish.
That's it! Your dispute will be submitted to High Radius from here.
Curious about the best time to submit an In Full Dispute? Check this article out!