Target Disputing Best Practices

When disputing a deduction, ensure all required proof documentation has been attached. The proof documentation required is based on the specific deduction type, Target’s recommendations for proof documentation, and what we’ve seen suppliers have success disputing with. Building a strong case for the deduction to be paid back from the beginning will help limit the back-and-forth needed for recovery.

Frequent and blind re-disputing with Target can cause friction in the supplier-retailer relationship. We recommend limiting re-disputing to 3x per deduction, also reflected in our auto-dispute attempt limits. If you feel a deduction that has been denied 3x already still has a strong case for repayment, you can dispute again. However, it’s important to then specifically call out why you disagree with the past resolution reason Target provided when denying previous disputes, and ensure that if Target requested additional proof, that proof is attached when re-disputing.

See this article for more details on SupplyPike’s Recommended Proof Documentation for Target.

If a deduction has all required proof documentation attached, you should feel confident in submitting the case to Target. There are some instances where additional steps or review may be necessary prior to disputing, continue reading to learn more about these scenarios.

Deductions due to a pricing disagreement will require buyer approval before submitting the dispute. When emailing the buyer for approval, be sure to reference the specific deduction(s) that you are looking for approval on so that it is clear to the individual reviewing the dispute that the approval applies.

Most of the time, return and contractual deductions are valid deductions the supplier has agreed to pay Target. The validity judgement on these deductions can help focus disputing efforts to only the deductions where we see Target may have made an error when taking the deduction. Review the likely-invalid deductions and take the necessary steps to gather the proof documentation needed to dispute. Normally, buyer approval via email will be required to dispute.

Review RDD Validity and Target Contracts In SupplyPike to learn more about disputing these deduction types.

Dispute submissions for invoices should focus on those that Target has not matched against the receipt of goods and has yet to process for payment. These cases will be flagged as Past Due in SupplyPike.

Open invoices in Target indicate that Target has processed the invoice for payment. If you feel that Open invoices are not being paid that should be, ensure your Vendor ID is in good standing with Target by reviewing the current account status and account balance in PartnersOnline.

Substitution deductions are Target’s attempt at giving you credit for goods they did receive, even if they did not order them. If you feel you did ship the purchase order as ordered, and no deduction should have been taken, you can still dispute. Be sure to attach all the necessary documentation to prove the purchase order was shipped and delivered as ordered.

Feel free to reach out to support@supplypike.com!