Walmart Denial Letter Responses in Walmart Deductions App

*New Design* for the validity filter on the Deductions List View

Updated the Root Cause Dashboard card

Stopped creating deductions for Codes 107 and 109

Root Cause for Codes 11 and 25 (Pricing Discrepancies and Full-Invoice Deductions respectively) is now live in the details page!

Responsive changes to the details page

Updated the list of codes available for Auto Archive and Auto Hide

Bug Fix:

Supplier One Item Information

Auto Disputing Return Deductions

Adjustments to Code 11 and 25 validity judgments

Code 25 Validity

Bulk Dispute Enhancement

Code 11 Validity Update

Code 11 Details Page Update

Returns Deduction Update

Clickable Dashboard Links

SQEP Defect Images

OTIF Dispute Package Breakout

Returns Validity

Allowance Root Cause Update

New Empty Bucket Actions

Deduction List View Update!

Code 10 Root Cause is now available!

New Dispute Portal Filter

Deductions that have been partially approved are now disputable in the app.

Removal of Quick Filters

Documents card for Post Audit details page

New column for Billable Overage report

OTIF Fine projections are now accounting for Quarterly invoices in all time periods 2024 and forward.

OTIF Fines disputing is now available for Quarterly invoices. Check out this article on how to dispute these charges in SupplyPike today!

SupplyPike's Walmart solution now has a Post Audits page!

New Billable Overages report!

Ability to dispute Paid deductions with a remaining balance!

Enhanced user experiences

Additional Supplier Agreements now available in Walmart Deductions

New and improved Archiving functionality!

Deductions by Status Graph Update

New Column in both Deductions and Claim Level Exports for Archived

URL paths for the SupplyPike OTIF app have been updated.

URL paths for the Walmart Deductions app have been updated.

New sort option for the Deductions List View page, Time Left

For deductions that are archived, a new Archived label is present on the list view page.

SupplyPike's SQEP app now reflects the new defect category breakout.

OTIF app enhancements to decrease loading times on the Orders Page.

New Dispute Count filter under "More Filters"

Pricing Claim Breakdown

Failed Message on the List View

Updates to the Deduction Detail History

Removed Code 700 deductions from the Walmart deductions app

Made adjustments to the Allowance Root Cause card to present scenarios when no allowances or invoice adjustments are present.

Once deductions have exhausted their allotted dispute attempts (3 in total), users will now receive an informative message explaining why a dispute was unsuccessful.

For deductions with multiple dispute cases, we are now displaying previous disputes on the deduction details page.

A new Disputable form in the deduction details page for examples where Denied, Canceled, and Not disputed claim lines coexist. This will streamline the process to re-dispute using one form, instead of different ones.

*New* OTIF Dashboard card for Root Cause Analysis!

Reflecting the new OTIF Goals set by Walmart.

Now showing the latest Walmart Response in the list view for Supplier Action and Cancelled deductions

Root Cause Analysis for Allowance Deduction codes is here!

Added an Expiring "Tag" on the deductions list view

In addition to the Expiring Tag, we have added a new column in the export for Expiration Date.

Updates for the deductions detail page:

Further enhancements to speed up Dashboard Metrics

Enhancement across a few different functions of the dashboard.

Continued updates to our Billable Overages feature, fine tuning our calculation.

Root Cause for OTIF is here! SupplyPike has introduced the root cause analysis feature for the In Full side of OTIF. This will feature new additions to the Orders page and Details page. Check out this helpful article to learn more!

Added Overage opportunities where there was a previously denied and related shortage to expand our current reports offerings!

When adding a code to Auto Archive, the existing deductions under that same code description will be archived along with future ones.

Small visual improvements made across the app.

For OTIF In Full charges, SupplyPike has removed pre-dispute checkpoints when a user selects all POs to dispute! Only when you select less than all purchase orders to dispute will you see additional messaging before shipping it off to High Radius. Check out this help article on how to dispute OTIF charges in SupplyPike!

PO Edit/Cancel Reason Codes have been added as columns in the Prepaid and Collect Orders page and Purchase Order Detail page on OTIF!

Minimum Auto-Dispute threshold is now available in the settings page!

Adding in denied amounts inside SupplyPike on disputes that were denied in APDP and not given a Denied Amount in APDP

Removed a few columns from the claim lines level export, as another column provides the same information.

The Overages page now groups PO's based on MABD date rather than Order Date.

A new Disputed By column has been added to the Deductions export files, listing the SupplyPike user who disputed the deduction last. This data will be populated on all future disputed deductions through SupplyPike.

Root Cause for Walmart Deductions *Beta* has been released!

For users who are on Early Pay, you now have access to both the validity filter on the list view, along with the judgments that appear on shortage deductions.

Along with adding documents, editing reasons, and disputing, we have added the ability to bulk add internal notes across deductions!

Columns are now resizable in both the OTIF Orders Page and SQEP Defects page so data isn't cut off and unreadable.

All Users can dispute In Full fines as far back as 13 months ago

Multiple Months can be view all at once. Check out the new calendar in both the SQEP and OTIF app.

Based on some great user feedback, we have added some new functionality to your settings page: Custom Default Dispute Reasons! Following in the footsteps of other SupplyPike retailer solutions, we are excited to allow users the ability to tackle more deductions with their pre-set reasons.

Fixed an issue where some users were not receiving validity judgments on their recent deductions.

Updated our Carrier SCAC code list for our Analysis Page.

Identifying Overages has never been easier, as SupplyPike has now added a new page just for this. Month by month dating back 2 years, you can see how many purchase orders were affected by overages which can easily downloaded in a report to bill Walmart for. Don't forget to check out our detailed article on overages as you navigate them!

Dashboard $ axis now shows m for millions instead of 1000k.

In the deductions detail page for Codes 10 and 11, we are now displaying purchase order and invoice prices in place of quantity information as this data is more relevant to this deduction code type!

In addition to seeing the claim/disputed/approved/denied amounts on the deductions list view page, you can now see the paid total amount across the displayed deductions!

Our platform now accepts Supplier Agreements without allowances! Previously, it was a requirement to input the allowances present on your agreement.

The Expiring Soon filter has been adjusted from 2 weeks to expiration ---> 60 days to expiration!

As you navigate through individual deductions in SupplyPike, you'll now be able to move from claim to claim seamlessly! With the addition of a next/back arrow on the top right hand of your deduction detail page, we've provided an easier way to walk through each deduction.

In the deductions detail page, we have now included the Dispute Reason and Case Number for disputes submitted through SupplyPike to APDP!

On this same page, we have added new *logos* to reflect the source of each (Proof Documentation) file! You will see documents such as the PO and Invoice that are "Provided by SupplyPike", PODs and BOLs that stem from our Shipping Document Integration team, and even files that are uploaded by you, the user!

Speed improvements made to the OTIF dispute submission process.

Due to a recent change on Walmart's side, specifically in APDP, there are a few adjustments we have made on the SupplyPike side to match:

OTIF Orders page speed improvement made to process PO Lines faster.

Item number added to the Defect data when applicable.

As they are not disputable in APDP anymore, we have disabled the ability to submit codes 58 and 69 within the Walmart Deductions App.

There were a few dispute failures identified and fixed during the adjustments to how our application submits disputes to APDP.

Download buttons added to the SQEP app with options of:

OTIF Radar officially renamed to Walmart Compliance.

Sidebar added as navigation tool including separate options for OTIF and SQEP within the Walmart solution.

Made adjustments to our dispute submission process to match APDP changes. This will not affect your workflow and all disputes are submitting as normal now.

Fixed an issue where Returns Deductions were getting stuck on Submitting.

Dashboard Charts now show Projected fines as striped to indicate they are not official.

Orders Page Invoice card updated to show when a month is "Optimal" to dispute for best payback.

"Actual" Fines changed to "Invoiced" Fines while "Expected" and "Potential" Fines were changed to "Projected" Fines to match Walmart language.

Now showing the Day of the Week a Routing Deadline fell on in the Details page.

On the Deductions List View page, we added Invoice date as an option for date filtering!

Within each Health Metric on the Dashboard, we update the timestamps to show when they were updated in your local time!

Added Dispute Description to both Deductions and Claim Lines export!

Updated the header for the Auto and Bulk Disputed Deductions health metric card to more accurately reflect the calculation behind it.

Improved the Dashboard loading time!

Bulk submission functionality for Supplier Action claims is now available!

Improved Supplier Agreement matching for deductions, where we prioritize department and sequence number data from the associated PO first and the associated invoice thereafter.

SQEP Fine Trend Chart and Defects Page available for Early Access customers.

Health Metrics are now available at the top of your dashboard! Check out this article to learn more about each metric!

Added the item description to “Claim Lines by Item Number” on your dashboard!

Now including the City and State in “Deductions by Location” on your dashboard!

Expanded the “Deductions over Time” chart on your dashboard!

Active month of projected fines added to the OTIF dashboard.

In addition to the other documents used to dispute a deduction, we have added Supplier Agreements for when you export to an Excel spreadsheet!

As you navigate to the More Filters button, you now have the ability to filter for partial payments!

Disputes are now allowed to have a higher approved amount than dispute amount.

As you review your approved disputes in Deductions Navigator Walmart, you will see a *new* symbol appear. This yellow icon indicates that your deduction was approved for the full amount, but Walmart only partially paid you back!

In Full Fines combined with the option for a breakdown on the Dashboard of the different alignments.

We have added Case Numbers to the claim line level export, matching up with what you would see for a deductions export!

Failed disputes saved as draft with the option to retry or start fresh.

Filters updated to stick when navigating different parts of the app.

Orders page updated to combine all In Full fines together and improve disputing experience.

Users limited to 1 dispute per fine invoice to avoid rejections for duplicate disputes.

Walmart 2023 calendar updated to display in app correctly.

New "Fine Validity" Filter makes switching between ASN and DSS Discrepancies for dipsuting, easier to navigate.

Design update which reorganizes information within the dashboard pop-ups.

Updated search bar on Orders page which calls out the ability to Omni-Search information across all months.

Updated a bug causing some eCommerce disputes to fail.

Users on trial can now submit up to two disputes.

We have added numbers 1 through 99 for department numbers in the Supplier Agreement section of your settings page, allowing you to ensure that your specific departments are visible.

In addition to the department number change, we have added the “New Warehouse” (NW) allowance option when you upload your Supplier Agreement to Deductions Navigator: Walmart!

Swapped the Fines Over Time and Compliance Trends tabs on the dashboard to make navigating Fines easier.

Made improvements to speed up the load time of the Orders page.

Made Performance Improvements to the download speed of dispute documents.

Updated UI to properly size different in app pop-ups for better user experience.

Fixed a bug so the correct Arrival Compliance Date shows accurately at the PO level.

In addition to the deduction codes you can already Auto-Dispute, we have added…. Allowances! You heard that right - in your settings page, you can now select Allowance codes to be Auto-Disputed daily! Check out this article to see how you can get started! Remember to upload your Supplier Agreement, the documentation that is normally required for these codes!

You can now get an easier look into the Walmart Denied messaging from your deductions list view by hovering over the Denied status icon!

Disputes page has new filtering/ sorting options to organize previous disputes.

SupplyPike now automatically pulls in more approved amounts from High Radius so you don't have to input yourself.

Deductions Navigator: Walmart will now attach your Supplier Agreement to additional deduction codes: 10, 44, 60, 80, 91, 92, 93, 94, 95. If you haven’t already uploaded your Supplier Agreement, check out this article to find out how!

The Deductions Navigator: Walmart dashboard can now be filtered by claim code.

You can now filter your deductions by Disputed Through SupplyPike under the More Filters button

Prepaid On Time Disputing is now supported through the app!

Users are limited to one active/ pending dispute per metric type (Collect, Prepaid, Each In Full Category) each month. This is to avoid rejections in High Radius due to duplicates.

The Disputes tab received an update in design.

Fixed a DSS discrepancy issue where dispute amounts weren’t matching up.

Fines that we deem to be valid based on the data we are pulling can also be disputed if users have a reason they want to dispute them.

Disputes now automatically have a suggested dispute comment that can be edited.

Adjustments were made to the dispute documents based on new High Radius requirements.

Users now have the ability to Auto-Dispute Code 11 (Price Difference), 14 (Short/Damaged), and 15 (Pallets/Shrink-wrapped Short/Damaged) deductions!

Added allowance deductions to the list of codes that have validity judgments. Check out this article to learn more about this!

Updated the validity judgment messaging to allow the user more of an opportunity to take action and be given a further understanding of the code/dispute

Updated the Auto-Dispute settings page within Supplier Settings where you can choose validity criteria at a claim code level. If you want more information on how you can take control of your Auto-Disputes, here is an article you can check out!

PO Type was added to Custom Segments in the Analysis page as an additional filter.

Fixed Custom Segment bugs showing incorrect data and buttons not working as intended.

Deductions Navigator: Walmart now automatically attaches your Supplier Agreement to Allowance deductions. If you haven’t uploaded your Supplier Agreement to Deductions Navigator, check out our article for steps to do so!

Added Paid option to Date filter and Amount Filter so that users have more visibility into their paid timeline along with its amount

Within the dropdown menu of what validity judgments can be selected for daily auto-disputing, we have removed the “Likely Valid” choice from this list.

Updated requirements when uploading Supplier Agreements: Filling out all of the fields with either your allowances or N/A to reflect the correct information in our system

Your allowance deductions now have “Dispute Readiness” available, assisting you in determining what documents could be missing from your disputes.

eCommerce OTIF disputing is now available through High Radius connection, similar to OTIF Stores!

Order’s page now shows the latest dispute for the filtered month.

Dashboard Compliance Trends and Fines Over Time charts don’t show unnecessary metric types anymore.

Fixed bugs related to the navigation and disputing of fines.

Code 11 deductions have been added to the list of codes that utilize validity judgments. Check out this article to find more information regarding validity!

Supplier Agreements can now be uploaded in Deductions Navigator: Walmart. This will allow for easy access to these documents for deductions that normally require them as proof. Check out this article for more information!

Added city, state, as well as zip code to your deduction exports.

Added Code 109 as an option to Auto Hide or Auto Archive

Dispute Details page released for each disputed fine within the dispute list.

User’s can now update the dispute amount on disputes submitted outside of SupplyPike.

Increased the download speed of dispute documents.

Dispute Document was updated to include DC number automatically.

Best practices for disputing link added to dispute checkout screen.

When a dispute is submitted, a link is given to the Disputes page to look at further.

Dispute process changes help guide user to months that can be disputed easier.

Fixed the issue where some users were getting the “None of the selected claim lines were available for dispute in APDP” and “Unable to find a record of this claim in APDP” errors when submitting disputes

Fixed an issue where the Supplier comment to the failed dispute would also appear as the Walmart dispute reasoning message

Increased the character count for the Dispute Reason Section to 1,000 characters

Updated the character limit for file names from 150 to 130 to reflect APDP’s requirement

Multi-Factor Authentication has presented challenges for our suppliers since its release. We have increased the time frame in which our system looks back for checks that were overlooked due to MFA creating access issues.

Allowed dispute resubmissions for those affected by Multi-Factor Authentication

Disputing to High Radius is officially here! Select a month with invoiced invalid fines identified by the app to dispute.

Automatic creation of dispute files are attached to each dispute and sent to High Radius.

Select POs to dispute and follow the dispute checkout screen to submit.

In addition to what is daily Auto-Disputed we have added disputes that have been previously attempted but eventually failed to submit to Walmart, allowing users to continue being hands-off with their deductions.

Performance Improvements for the Analysis page are added to speed up load times.

Updated Omnisearch abilities in the app to find information from different areas more easily

Connections to High Radius are improved in preparation for Fine Disputing.

Additional Security Updates made to protect data and follow SOC2 Requirements.

Multi-search feature is now available. You can now search up to 100 Claim/Invoice # or PO# at a time, separated by a space or comma

Deductions Navigator analyzes your ASN, invoice, and receiving data for shortage-related shipping codes in order to provide a judgment on whether the deduction is valid or invalid. Now you can sort and filter claims based on validity and understand at a glance which ones are most likely to be repaid!

Deductions Navigator updated the acceptable file formats for document uploads to match APDP's updated accepted file formats

9-Digit Vendor information can now be seen when the ASN Discrepancies filter is on.

Downloadable Dashboard vendor reports now include more information in the file.

The borders of buttons were cleaned up to look better and more consistent.

Style of links throughout the app were changed to be more consistent and match the app theme.

Auto Hide feature has been added to the Supplier Settings page

Auto Archive feature has been added to the Supplier Settings page

We now display all DCI and APDP comments in the History section of the Deduction Details page

Bug fix to display all available ASN data

Supplier Settings page has been added to Deductions Navigator. From here, customers can configure their Auto Dispute settings.

Improvements made to the apps speed at finding Invalid Fines for each month.

Fixed an error where PDFs were not downloading.

Fixed an issue where invalid fines weren’t being identified before October 2020.

More security improvements were made to the app in accordance with SOC2 Requirements.

Improved logic to display all early pay customers disputes sooner

Improved logic to prevent duplicate data showing in Deductions Navigator due to APIS data behaving strangely

Fixed an issue where unselecting all vendors in the global filters breaks the app.

Fixed eCommerce page trending report to say "Eaches" instead of "Cases".

List view bucket Presets are now in the app. These preset filters are designed to display claims that users should take action on. Learn more here

Beginning to receive High Radius Invoices in preparation for disputing.

Trending Report is updated to include invalid fines identified by SupplyPike.

Fixed an issue to include more edge cases of arrival times to keep data consistent.

ASN data is now available in the app. You can find the ASN data on the claim lines section on deduction details page, “view detailed claim lines” section of the deductions details page, and on the “inventory received” pdf attachment for shipping related claims

Made performance improvements to speed up the Dashboard loading process.

Fixed an issue that allows months with no data to load and not crash the app.

Fixed the trending graph to include older data and other issues with it.

Updated our ability to pull up-to-date data from Retail Link following Multi-Factor authentication changes.

Fixed a bug preventing shipping documents from being linked to POs.

Update our Transportation Ticket pulling for PO Detail data.

Cleaned up some Filter buttons and interactions.

New filter on the Deductions List page to filter deductions by Amount

Updated in app calendar to match the weeks of the Walmart year.

Added a filter to show DSS Discrepancies in the Orders page.

Changed how we pull PO Cancel and PO Edit Reason data to show in the PO details page.

Deductions Navigator now includes the APDP Case Number on the Deduction Export

There is a new KPI - "Deductions as % of Invoices" metric on the dashboard. This helps serve as a "health check" for our customers so they can see how deductions are affecting their total invoiced dollar amount

When manually unassociating a dispute in the upper right hand corner of the deduction details page, the status will default to Not Disputed. This allows the dispute to be resubmitted if needed

APDP requires certain dispute codes to be disputed together

Added a custom segments portion to the Analysis page in the app. Pre-saved data views can be easily navigated and have a blend of different options with multiple filters allowed to be applied at once.

Custom Segments can also be edited or deleted at any time.

Updated Buyer Dispute Documents to show invalid fines more accurately to what they should be considered.

Added ASN information to PO details page.

Deductions Navigator now displays the Dispute Type from the Matched APDP dispute in the scenario that our initial Dispute Type was calculated differently than APDP’s calculation

Occasional issue where no link was given to a related deduction has been resolved

Disputes with incorrect dispute amounts due to bad APIS data will now be disputed with correct APDP amount upon submission

Timestamp in the app showing when Retail Link data was last updated is now based off of latest check date pulled from Retail Link

APDP requires certain dispute codes to be disputed together and recently updated their criteria list for these ties

Deductions Navigator now reflects that APDP Parent/Child ties list

Deductions Navigator now accounts for Settled disputes throughout the app

Improved the speed of PO level and PO line level exports.

Added Item related search improvements to Omni-Search.

Multiple weeks within a month can now be selected in the date filter.

Fixed an error keeping Appoint Scheduler information up to date in the PO Details.

For APDP disputes, in the Deduction History section, Deductions Navigator now shows the historical Walmart comments

In the claim code dropdown filter list, we now include the claim code description

Configured Deductions Navigator to have the functionality to submit certain dispute codes together according to APDP criteria

i.e. - codes 21 and 13 should be disputed together if they exist on the same claim

For claims that are in Supplier Action, but older than 2 years old can now be disputed

Temporary bug causing some dashboard charts not be tied to the date filter has been fixed

Occasional disputes would be stuck in submitting status. We have built functionality to make sure these are disputed

Moved the Dispute Readiness button on the Deductions tab for clearer visibility

When filtering by “failed disputes” on the deductions list view page, filter excludes any of inactionable claims from the filtered results

Dashboard slowness has been improved

Specific error disputing claims with $0.00 claim lines has been fixed

Built functionality to display the different claim line statuses on a deduction

Improved functionality to better match appropriate shipping documents to claims

SupplyPike automatically matches disputes to deductions. In the rare case that we missed one, you can manually add or remove matches using either the Direct Commerce or APDP dispute number

Fixed occasional error when attempting to export claim lines